Work Days: Monday – Sunday
Work Hours: 11am – 10pm (GMT +8)
Magic V Shop reserves the right to refuse service to anyone.
Ordering & Shipping Policies
All orders will be shipped by PosLaju and GD Express.
Starting March 18th 2020, due to recent announcements regarding COVID-19 that have ordered us to stay at home, expect a delay on the shipping of your order. Once an order is processed you will receive an email confirmation with a tracking number but you might experience a delay in the movement of your tracking number.
We understand this can be frustrating but rest assured that you will still be able to purchase all your vapor needs at great prices as we try our best to remain opened. We at Magic V Shop have put into place new protocols for sanitation, hygiene, and social distancing as recommended.
We will provide updates to any changes in protocols and we thank you for your understanding during this time of crisis.
We cannot guarantee when an order will arrive. Any transit time estimates offered to you by Magic V Shop and other parties will serve only as an approximate date of arrival. We highly recommend that you order in a timely fashion as it may account for delays with shipping or product availability.
All orders will be processed 1 - 3 business days after your order has been placed. Orders will be processed in the order that they are received. Once processed, a finalized invoice will be sent dictating our available inventory allocation for your order as well as the total payment amount due. Customers have 4 business days to send payment for their invoice. If no payment has been sent or no attempt has been made to contact us us within 4 business days, the order will be cancelled, restocked and a $25 restocking fee will be applied to your next invoice. When the payment has been accepted and cleared, the order will be prepared for shipping.
If payment has cleared before 2:00 PM PST, order will shipped out the same day (if products aren't missing).
If payment has been cleared after 2:00 PM PST, order will shipped out the following day.
For payments sent after 2:00 PM PST on Thursday, order will be shipped out the following Monday.
Please make sure that you are using a validated shipping address as we will not be held responsible for any undeliverable packages.
International Buyers Please Note:
- Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyers responsibility.
- Please check with your country's customs office to determine what these additional costs will be prior to buying.
- These charges are normally collected by the delivering freight or shipping company or when you pick the item up, do not confuse them for additional shipping charges.
- We will not state “gift” on the package unless it actually is a gift from us to you. We fill out custom forms accurately and truthfully, so please do not ask us to falsify information of any kind. We claim full value on our customs forms for insurance purposes.
- Knowing the prohibited and restricted items to your country is your responsibility as the Buyer.
West Malaysia: (5-7 business days)
East Malaysia: (1-3 business days)
Modifications of Placed Orders
Due to the high volume of modification requests, any changes or modifications to an order will require an additional 2 - 3 days for processing. Please make sure your initial order is correct to avoid any additional delays to your order.
In-Store Pick Up
Orders cannot be placed by walking in. Pick-ups are only allowed after you have received your finalized invoice and by appointment only.
No initial payment will be required for all pre-ordered items.
If an item that you selected is backordered, we will ship the rest of your order then follow up with you the next day to inform you of the partial shipment. You will always have the option of a refund for the backordered item. You may also choose to be informed when the item comes back in stock.
Received the Incorrect Item/Order?
If you have received an incorrect item in your order, please contact us at +60178195553. Contact us within 24 hours of receiving the package and provide a photo of the incorrect item you received and e-mail it to [email protected]. Once we review the proof, we will contact you and send you the correct item. Understand, if we make a mistake on a shipment that we will pay for shipping back to our facility. We will send you a pre-paid postage to your email to return your product that was shipped incorrectly. Once we receive the wrong item shipped, we will ship the correct product to you. We cannot send your product until we receive the wrong product. UNDER NO CIRCUMSTANCES WILL WE SHIP ANY PRODUCT OUT BEFORE WE RECEIVE THE WRONG PRODUCT SHIPPED. Unfortunately, we have been taken advantage of our leniency in returning products and it messes it up for all the great customers that we have at Magic V Shop!
Missing an Item?
If you are missing an item from your order, please contact us at +60178195553 or send an email to [email protected] regarding the missing item the within 24 hours of receiving your package. We will make sure to send you the correct item once we are notified of the mistake and have reviewed the shipment.
Damaged Upon Arrival
If you receive an item that has been damaged upon arrival, please send a photo to [email protected], so we may review the case and contact you with a resolution. We must have visual proof of the damage before we can offer a resolution.